How the Board Handles Complaints
Below are excerpts from Title 13, Series 2, Procedural Rule governing the Disciplinary, Complaint and Contested Case Hearing Procedures for Occupational Therapists and Occupational Therapy Assistants in WV.
13-2-5. Disposition of Complaints.
5.1. Any person, firm, corporation, member of the Board, or public officer may make a complaint to the Board which charges an occupational therapist, occupational therapy assistant, limited permit holder or applicant with a violation of W.Va. Code §30-28-16 et seq. or of the rules of the Board.
5.5. The Board shall send a copy of the complaint, including any supporting documentation, by certified mail to the licensee, limited permit holder or applicant in question for his or her written comment. The licensee, limited permit holder or applicant shall submit a written response to the Board within thirty (30) days of the date of such correspondence, or waive the right to do so.
5.7. Upon receipt of a licensee’s or applicant’s comments in response to a complaint, the Board shall promptly send a copy of the same, including any supporting documentation, to the complainant.
5.8. After receipt and review of a complaint, the Board shall cause any reasonable inquiry or investigation it considers necessary to be conducted to determine the truth and the validity of the allegations set forth in the complaint.